Troubleshooting

The first attempt to start Neteros during the quick setup process may fail. It will show the error: the process terminated unexpectedly. If you encounter this, you can fix it by installing the Microsoft Visual C++ redistributable package.



NOTE: This issue is now automatically handled by quicksetup.exe. Normally, you wouldn't encounter this. However, it's still documented here in case the issue persists.

In Windows 10, it is possible that Neteros may not start after you restart your computer or the next time you start your computer. The app will show the Error: Unable to reach server. If you encounter this, you can fix it with the delayed start workaround.